[Real Coaching Solutions] What clients really want!

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31 July 2014 Vol III, Issue 58 Join our Mailing List! Highlights on Business Success! Hi Theo!  The other week I attended a private tea party, followed by cocktails, at the sumptuous Dorchester Hotel.  The atmosphere, attention to detail and service was exceptional so I will definitely be heading back there!   This reminded me that as a consumer/client/customer I like to analyse my own and other people's motives for buying certain products and services.  It gives me some insight into what leads to that important purchasing decision.    Of course, this isn't a scientific approach and each of us will have our own likes and dislikes but what I do know is that.....   If you are a business owner I am sure you'll have poured your heart and soul, and possibly your savings, into creating super special products and services for your clients.  But if they're not selling as well as you'd hoped then there may be some additional elements that clients really want and will make the difference...   Here are 5 areas to stay focused on.  Clients want...   A relationship with you not just a transaction.  They want to know that you are a human face, approachable and accessible and that if there is an issue or a problem it will get resolved quickly, without any hassle.  Having had an infuriating experience recently when a service provider passed me from person to person I know that we all value being treated as individuals even if you are one of many customers.  As small business owners we have much more scope to provide a more personalised and tailored approached for our clients so that they feel valued.  Which relates to my next point....   Responsiveness. Today with instant access to technology we all expect immediate acknowledgements and follow ups.  If this isn't always possible then ensure you have a way of managing expectations otherwise people will lose interest fast!   An experience. Unless you are selling a very low price product or service then how you deliver your offer will enhance your client's experience.  Clients often want to buy into the dream or vision.   They want to feel excited about the possibilities whether this is a new outfit or a personal coaching session.  How could you amp up what you do so that your clients feel positive and enthusiastic about working with you?   To trust that you will deliver on your promises.  Most of us will have experienced disappointments in products we've bought, events we've attended and services that fell short of expectations.  My mantra for this situation is whenever possible 'under promise and over deliver' so that you build an enviable reputation.   Quick wins.  Even if what you do can only really deliver over the longer term clients do want to experience some quick results to show that your service is working; for example - to lose a few pounds in a week, improvement in a skin condition within two weeks, better communication between team members after one training session.  What results are you able to demonstrate over the short term, as well as the long term, that you can share with your clients?   As you weave in these extra elements to your offer and you share and communicate your approach with potential clients you'll begin to stand out from the crowd and create greater interest in your business.   If you would like help creating a magnetic business which attracts more clients please click here to email me for more information.   To your success, Susan Tomlinson Business Coach and Mentor        Want to use this article on your website or your own newsletter? No problem!  But here is what you MUST include:  Susan Tomlinson, Business Coach and Mentor, is founder of Real Coaching Solutions a company dedicated to helping coaches, consultants and solo entrepreneurs attract more clients, make more money and build a business they love.  To get your f.r.e.e 'Boost Your Business Success' report and to receive her 'Highlights on Business Success' newsletter visit www.realcoachingsolutions.co.uk Events and Programmes Let me show you how to attract higher paying clients and step into a more abundant future....      Working with higher paying, high-end clients is VERY exciting and highly rewarding!  And it doesn't necessarily involve a whole lot more work.  Click here for all the details... About Susan Many successful professionals, entrepreneurs and business owners work with a coach or mentor. They know that having someone to share knowledge, teach them the short cuts and act as a sounding board is the fastest way to achieve their goals and lead extraordinary lives.  Through my business coaching programmes you'll learn how you can simplify and achieve your personal and professional goals, creating the freedom, lifestyle and income you really want. If you are a coach, consultant, solo professional or entrepreneur, I can provide the advice, resources and tools to help you build a rewarding and profitable business.    To book a complimentary business acceleration coaching session please click here

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